Roofers Exeter
Complaints
Roofing enquiry service for Exeter, East Devon and Teignbridge.
We would rather hear about a problem than not.
About Our Service
If something has gone wrong with the way we handled your enquiry, email info@roofersexeter.com with the date of your enquiry, the postcode you gave, and what happened. We will acknowledge within two working days and reply properly within ten.
About a Roofing Business
We are not party to your contract with the roofer and we cannot resolve a dispute about the work. Raise it with the roofing business first, in writing. If that does not resolve it:
- Citizens Advice consumer service can advise on your rights and will pass serious matters to Trading Standards.
- Trading Standards for Devon deals with rogue trading and unfair practices.
- If the firm belongs to a trade body or a scheme such as Buy With Confidence or TrustMark, that body may run its own complaints or dispute process.
- If you paid by credit card, contact your card provider about a Section 75 claim; if by debit card, ask about chargeback.
We do want to know, though. If a roofing business we passed an enquiry to has treated you badly, tell us. It affects whether we continue to send them enquiries.